Fastag is an electronic device that has made it very easy for vehicle owners to pay toll tax at the Toll plazas in India. Because there is absolutely no manual work involved in making the toll payment through Fastag, vehicle owners can commute through the National Highways of India quickly.
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Fastag users come across various situations in which they are not able to use the services of Fastag properly and face many problems. In this article, we will explain, how Fastag users can register their complaints regarding Fastag problems in various ways.
NHAI Fastag complaints
If you have problems or issues regarding the services of NHAI Fastag, then you don’t have to worry about it because NHAI has provided various methods to the Fastag customers for addressing their complaints. NHAI is ready to provide help for any problem to Fastag users. Fastag users can report their complaints related to Fastag either online or offline by sitting at their homes. Fastag customers can lodge their complaints about NHAI Fastag through Mobile, Email, etc. Fastag customers can have one or more of the following issues.
- A toll plaza is not accepting the payment through your Fastag.
- Your Fastag is blacklisted.
- The toll plaza is not detecting your Fastag.
- Any toll plaza is not able to issue monthly pass of Fastag.
If a Fastag user faces any of the above issues or any other problems, then he/she can register a complaint with NHAI and get it resolved quickly.
Fastag Complaint Number – 1033
There are many ways to register Fastag complaints and one of the most common and widely used methods is through the Toll-Free mobile number issued by NHAI. Fastag users just have to dial number 1033 from their registered mobile number or landline to lodge a complaint about any issues that they may encounter while using Fastag.
By dialing this customer care number you will be connected to the executives who are very professional and are ready to answer your queries quickly and very politely. You can tell the issues that you are facing with Fastag and can lodge your complaint. The customer care executive will note down your complaint and you are likely to get a solution to your problem as early as possible.
You can also connect to the customer service of your Fastag service providers like any bank or mobile payment service by dialing the customer care help number of that particular issuer.
Below in the table, we have provided a list of helpline numbers of various banks that issue Fastag.
| Sr No. | Issuing Bank | Customer Care Helpline No |
| 1 | Airtel Payments Bank Fastag | 400/8800-688-006 |
| 2 | Allahabad Bank Fastag | 1800-258-6680 |
| 3 | AU Small Finance Bank Fastag | 1800-258-7300 |
| 4 | Axis Bank Fastag | 1860-419-8585 |
| 5 | Bank of Baroda (BOB) Fastag | 1800-103-4568 |
| 6 | Canara Bank Fastag | 1800-103-3568 |
| 7 | City Union Bank Fastag | 1800-258-7200 |
| 8 | Equitas Small Finance Bank Fastag | 1800-103-1222 |
| 9 | Federal Bank Fastag | 1800-266-9520 |
| 10 | FINO Payments Bank Fastag | 022-6868-1414 |
| 11 | HDFC Bank Fastag | 1800-120-1243 |
| 12 | ICICI Bank Fastag | 1800-210-0104 |
| 13 | IDBI Bank Fastag | 1800-266-1962 |
| 14 | IDFC First Bank Fastag | 1800-266-9970 |
| 15 | IndusInd Bank Fastag | 1860-210-8887 |
| 16 | Karur Vysya Bank Fastag | 1800-102-1916 |
| 17 | Kotak Mahindra Bank Fastag | 18-602-666-888 |
| 18 | Nagpur Nagarik Sahakari Bank Fastag | 1800-266-7183 |
| 19 | Paytm Bank Fastag | 1800-120-4210 |
| 20 | Punjab Maharashtra Bank Fastag | NA |
| 21 | Punjab National Bank Fastag | 1800-419-6610 |
| 22 | Saraswat Bank Fastag | 1800-229-999/1800-266-5555 |
| 23 | South Indian Bank Fastag | 1800-425-1809 |
| 24 | State Bank of India (SBI) Fastag | 1800-110-018 |
| 25 | Syndicate Bank Fastag | 1800-3011-3333 |
| 26 | Union Bank of India Fastag | 1800-258-6400 |
| 27 | Yes Bank Fastag | 1800-3000-1113 |
Fastag Complaint Email id
As mentioned above there is a dedicated phone number for addressing your issues related to Fastag, you can also register your complaints through Email ids. Although there is no dedicated email issued by NHAI, you can lodge your Fastag related complaints through the email id of the Fastag issuing bank like SBI Bank, HDFC, ICICI bank, or any wallet service provider like Paytm, Google Pay, Phone Pe, etc.
To register your Fastag related complaints you will first have to visit the official website of your Fastag service provider. Then locate the “Contact Us” or “Help” page. Here you will find the customer care email to which you can register a complaint regarding Fastag. You can send your queries or complaints through email 24/7. The response through email is not as quick as through the mobile helpline, but you will surely get a solution to your problem.
SBI FASTag complaint Email ID
You can register your any complaints related to SBI Bank Fastag by sending a message on this email id: [email protected]
Fastag complaint for the wrong deduction or for the double charge
If you have a vehicle and use Fastag, then you might have heard a lot about people having to face the problem of the wrong deduction of money from the Fastag prepaid account. You may have faced this problem yourself that you crossed a toll plaza and receive an SMS alert of the wrong deduction.
You cross a toll plaza once and get an SMS alert for the transaction immediately. Sometimes it may also happen that you receive a message for a double charge after a few minutes i.e money is deducted twice from your Fastag wallet after crossing a toll plaza once.
In such situations, you should register a complaint regarding this immediately. You can choose any of the above-mentioned ways of registering a complaint related to the wrong deduction or for a double charge from your Fastag. You can either dial the NHAI toll-free number i.e 1033, contact the customer care helpline number of the Fastag issuer or send an email to them.
Paytm Fastag Complaint Number
Paytm providers 24/7 assistance to the Fastag users and its customer support service can be accessed through mobile number, email, etc. Paytm has a very quick system to address the complaints of Fastag users. By contacting the customer support service of Paytm, users will be connected to very polite staff and you can lodge your complaints about any issues.
Paytm has issued a toll-free number which is 1800-120-4210. Fastag users have just to dial this number from mobile or landline and lodge their complaints. As mentioned above, the customer support service of Paytm is available any time of the day so by contacting the support service of Paytm, Fastag users can get the proper solution to their Fastag-related issues in no time.
Toll Plaza Complaint Number
In many situations, you may face Fastag-related problems with a particular Toll plaza. There are cases when issues arise with one or more toll plazas. Sometimes it happens that a toll plaza is not able to scan your Fastag card, blacklists your Fastag, deducts double charge, or can not issue a monthly pass, etc. In these conditions, you have to lodge a complaint about that Toll plaza.
The simplest way of doing that is again by contacting the Toll-Free customer care number issued by NHAI. In most cases like if double money is charged up from your Fastag account, then the NHAI contacts it with the toll plaza through your Fastag issuing bank. Because all these kinds of issues will be resolved at your Fastag service provider only, so NHAI resolves these problems by contracting them.
An alternative option is to directly contact the customer care helpline number of your Fastag issuer. After registering your complaint to the bank for any toll plaza, they will sort it by making direct contact with the toll plaza at which you faced the particular issue.
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My vehicle not visited at bahala toll plaza at but the payment of Rs.35 on 15th Oct 2022 at 07:34 PM and deducted from my fastag wallet on 16th Oct 2022 at 04:26 PM